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Advancing Community Hospitals for Two Decades



CHC Career Opportunities

Chief Nursing Officer - LTACH

Charlotte, NC
Organization:Carolinas ContinueCARE Hospital at University
Career Type:Employee
Reports To:Carolinas ContinueCARE Market CEO
Role Description:

The CNO at Carolinas ContinueCARE Hospital at University is responsible for the day-to-day operations of the clinical services of the LTACH. Under the direct supervision of the LTACH Market CEO, the CNO is responsible for providing, managing and supervising the clinical staff, ensuring that the competency, numbers, and staff levels are appropriate to meet the immediate and complex needs of patients. The CNO is responsible for promoting the overall quality of nursing care while operating under the ANA Standards of Practice. In conjunction with the professional staff the CNO plans, coordinates, manages, and evaluates clinical programs and services of the LTACH, promoting a team approach to the delivery of patient care provided by the LTACH. A strong community focus calling for regular face-to-face communication with physicians, the community, the board and staff is critically important; thus the CNO will need to live with his/her family, as applicable, in the Charlotte, NC area.


Major Responsibilities


Operations Management: Defines and implements operational standards, policies and procedures that address how nursing care needs of the patient population are assessed, met and evaluated. Collects and analyzes data from internal and external sources regarding current way of doing business and clinical processes. Conducts needs analysis, identifies and prioritizes needs, applies good problem solving skills to improve operations. Responsible for establishing a single organized nursing service with administrative structure, chain of command, assuring that all nursing services are provided or supervised by a registered nurse, and that there is at least one registered nurse on duty at all times.


Safety and Quality of Care: Promotes quality by incorporating current nationally recognized professional standards and other expert literature into policies and procedures governing the provision of nursing care, treatment and services. Encourages the identification of alternate processes and potential solutions and acts to implement changes to resolve identified problems, improve safety and quality of care and maintain patient rights. Responsible for the integration of nursing services into the organization’s quality assessment and performance improvement program.


Financial Management: Oversees the preparation and management of sound operating, special project and capital budgets for nursing. Ensures the utilization of appropriate productivity measures and nursing support of revenue cycle needs. Meets budget-critical financial metrics. Provides stewardship of all financial resources.


Human Resources: Determines staffing requirements and ensures the availability of adequate numbers of competent staff (including contract labor) that are properly credentialed, educated, trained, motivated and engaged. Directs performance management systems including policies/practices for providing timely feedback, recognizing excellence and dealing with problem behavior and poor performance.


Medical Staff: Collaborates with the Medical Staff to identify and resolve issues affecting the provision of nursing care and overall patient care in the Hospital. Fosters open and effective communication between patients, nursing and medical staff to resolve problems. Promotes harmonious relationships among nursing, medical staff, patients and the public.


High performance culture: Conveys CHC/hospital’s values and acceptable behavior to all stakeholders through own actions. Creates an organizational climate that encourages teamwork, builds employee engagement, collaborates, accepts accountability, and produces quality results. Inspires individual and organizational excellence.


Internal Communication and Relationship: Demonstrates effective interpersonal relations including influencing/persuading at all levels inside the hospital and corporation. Builds rapport and trust with team through frequent/timely communication. Develops and maintains effective medical staff relationships. Seeks input from stakeholders. Anticipates and addresses concerns. Contributes to the creation of a culture of communication.


External Communication and Relationship: Works with community leaders as appropriate to assess community healthcare needs, build a positive hospital image and market hospital services. Actively participates in his/her community through civic and other service. Demonstrates appropriate political savvy, tact and diplomacy.


Talent Development: Wants people to develop. Accurately assesses developmental needs and provides frequent feedback, coaching, and personal development opportunities. Faces up to performance and behavior problems quickly and directly. Does not shy from providing timely corrective feedback. Takes action promptly to remove talent that is non-responsive to coaching and developmental activity.


Accountability: Sets clear, consistent goals and expectations. Holds self and others accountable for decisions and actions. Demands high performance. Is reliable, keeps commitments, and delivers results. Creates an ownership culture.


Champion for Change: Speaks out for change and helps staff understand reasons for, and benefits from, change. Makes change real for individuals. Links change to work processes and involves stakeholders in the change process. Follows through on change initiatives. Communicates constantly with all affected by change.


Other General and Related Duties

 • Supports and apply CHC’s core values of Respect, Integrity, Stewardship and Excellence in the performance of job functions.

• Supports CHC goals. Complies with CHC policies and procedures as they relate to the performance of job functions.

• Is actively committed to quality of patient care, treatment, and services. Measures and reports quality results to hospital and corporate teams. Fosters continuous quality improvement. Participates in corporate-wide and hospital-based performance improvement activities.

• Is actively committed to providing excellent customer service. Strives to meet or exceed patient expectations/satisfaction in the performance of job functions.

• Is actively committed to meeting and/or exceeding physician expectations/satisfaction in the performance of job functions.

• Is actively committed to meeting and/or exceeding employee expectations/satisfaction in the performance of job functions.

• Retains all nursing related hospital accreditations, licensures and designations in good standing. Maintains compliance with all laws and applicable regulatory requirements. Acts promptly to comply with required changes.  


• Bachelor’s Degree of Nursing from an accredited university program. MSN preferred: or enrolled and progressing toward a MSN.

• Must possess and maintain current licensure as a Registered Nurse in the State of South Carolina.

Prior Experience:

• A minimum of three (3) years of direct patient care experience in a LTAC or acute care setting is required.

• LTACH experience is required, critical care experience is preferred.

• Must show evidence of competency in supervising patient care services through a minimum of two (2) years nursing management experience.


• Ability to organize and manage multiple priorities

• Ability to manage people and work with them in such a manner as to build high morale and group commitments to goals and objectives

• Ability to identify and resolve operational and administrative problems

• Ability to work with Medicare system and be adaptable to changes

• Proficient PC skills, including Microsoft Word and Excel

• Possess a strong customer orientation and critical thinking skills

• Possess sound and accurate judgment and timely decision making


We offer a competitive base salary between $95k and $115k plus an annual incentive pay package with a maximum potential payout of 22.5% along with an excellent benefits program. Relocation assistance will be provided if needed.


About Charlotte, NC:  The Charlotte, NC region is composed of 16 counties, including four counties in South Carolina, with the city of Charlotte serving as the hub.  Located in the heart of the Southeast, Charlotte lies within the southern Piedmont of North Carolina, along the state's border with South Carolina.  Charlotte is the larges and most accessible city between Washington, D.C. and Dallas, Texas.  Due to its mid-Atlantic location, getting to Charlotte is easy from anywhere in the country of the world, hence its nickname "the International Gateway to the South".  For more information visit:  http:/www.charlottesgotalot.com 


About Community Hospital Corporation:  CHC, a not-for-profit corporation, was created in 1996 to preserve the not-for-profit status of community-based health care organizations. Our mission is to guide, support, and enhance the mission of community hospitals and healthcare providers.

We own, manage and consult with hospitals through three distinct organizations – CHC Hospitals, CHC Consulting and CHC ContinueCARE. Based in Plano, Texas, CHC provides the resources and experience community hospitals need to improve quality outcomes, patient satisfaction and financial performance.

 Formed in 2004, CHC ContinueCARE, LLC, is our post-acute care organization that provides a wide range of services, including the development and management of long-term acute care hospitals (LTACHs). LTACHs offer high-quality, compassionate care for acutely ill patients who require specialized care and extended recovery times.


In 2015 and 2016, CHC was named among 150 Great Places to Work in Healthcare by Becker’s Hospital Review and among the Top 100 Places to Work in DFW by the Dallas Morning News.   

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Advancing Community Hospitals for Two Decades