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Community Service
Valuing Relationships through a Storm

by Mary W. Poole, Director of Public Relations, Baptist Hospitals of Southeast Texas


Proud to serve residents of Beaumont, Texas and surrounding areas, Baptist Hospitals of Southeast Texas' employees, physicians, and volunteers share a vibrant bond with our community — a heartfelt connection which became evident earlier this year in the face of Hurricane Harvey. Although hurricanes are not new to the city of Beaumont and surrounding communities on the Texas Gulf Coast, we won’t forget Harvey. We remember vividly the teamwork and community cooperation.


Hurricane Harvey roared ashore at the end of August 2017 becoming a tropical depression as it moved inland. Cities were underwater and Beaumont was no exception. Major roadways into Beaumont from Houston were virtually impassable due to rain and flooding. Disaster preparedness plans for area hospitals were put to the test including the BHSET Beaumont campus, a 483-bed facility.


This weather event crystallized the meaning of relationships in an environment where lives intersect daily, and reinforced the importance of disaster preparedness.


Key takeaways: a summary


Be prepared. The week before the hurricane’s expected arrival, BHSET’s disaster plan came into sharp focus. The plan included arrangements organizing the delivery of food, supplies, and water if needed; vendors were placed on standby. As a result, many vendors came to our aid during the storm, bringing needed supplies and support as the days passed.


Communication is key. Seventy-two hours before landfall we started setting up our incident command center. With food, fuel, medical supplies, linens and pharmaceutical supplies secured, our next focus turned to preparation of our employees. On any given day, everyone within our organization is aware if they are on the A, B or C storm teams.


Preparing your staff is as vital as preparing your facility. As Hurricane Harvey saturated Southeast Texas with over 66 inches of rain in a three day time-frame, access to clear and concise information for our employees and medical staff was a top priority before, during and after the storm. With information outlets established via website, an employee/physician app and a 1-800 number, family members, staff and physicians had access to information that they needed and to allay fears.


To communicate with the public, we leveraged our long-standing media relationships built on transparency and trust to share critical information.


Relationships matter. BHSET leaders serve on various community boards, community participation inspired by CEO David Parmer. Groups include the Rotary Club of Beaumont, the Chamber of Commerce, United Way, and the March of Dimes along with various business and industry groups such as the Texas Hospital Association and many others.


Partnerships like these were priceless, and with strong community involvement, we were able to weather the storm. Medical organizations and neighboring communities offered a plethora of assistance. From “duck boats” for transporting waterlogged employees to the City of Nederland providing vital drinking water, our long-lasting commitment to the community proved to be our biggest asset.


Expect the unexpected. No two storms are exactly the same, so learning from each one is a key to success. During Hurricane Harvey, the water came up so fast that it covered the water treatment plant in Beaumont, immediately leaving the entire City of Beaumont without “potable” water. We did not anticipate losing city water; this was a game changer. We then faced the difficult decision to discontinue services, transferring patients to nearby acute care facilities with expert assistance from the National Guard, local and neighboring air services, Black Hawk helicopters and ambulances.



The adjacent city of Nederland was a dynamic partner and friend, delivering containers of water we so desperately needed. During and after the storm, vendors brought patient care supplies, gift cards and more.


Give thanks. As we approach the holidays, there’s no better time to give thanks. Thank you to everyone who helped us continue to provide compassionate care and services despite Hurricane Harvey, reinforcing our commitment to making a difference in our community, one patient at a time.

Tags: Community Service, Disaster Preparation, Partnership
Assessing Community Needs

by Lisette Hudson, CHC VP of Planning


The Patient Protection and Affordable Care Act requires not-for-profit hospitals to conduct a Community Health Needs Assessment (CHNA) once every three years – and develop an implementation plan to meet community health needs. Finalized in 2014, the requirements surrounding a CHNA are very specific.


Whether or not your hospital has 501(c)(3) status – which triggers the need to complete a CHNA – conducting an assessment of the existing health needs within your community is a best practice both for your hospital and for the patient population you serve. The following recommendations are designed to help you get organized, go through the development process, and produce an implementation plan.


The CHNA Development Process


Define and map your service area. To start, identify the geographic area you serve. Review patient origin data. Are there other available data sources that could help you more clearly define your area? At this stage, it’s important to identify the area based on where your patients currently reside.


Collect and analyze data. Assess your study area, including demographics and health status. What is the age and ethnic make-up of your service area? What about population growth? Are more families moving into your area, or is the population declining? Investigate mortality data, chronic disease categories and health behaviors. Identify minority populations and evaluate access to healthcare services.


Reach out to gather community input. You may be surprised about what your community really needs. Seek feedback from leaders and groups who represent broad community interests. Consider state and local governmental public health departments, members of medically underserved populations and minority populations, or even written comments received on your hospital’s most recently completed CHNA. Beyond these groups, input from other individuals and groups — including community leaders, local school districts and universities, health care consumer advocates, health insurance and managed care experts, or local Federally Qualified Health Centers (FQHCs) or Rural Health Clinics (RHCs) — could also be relevant.


Document and communicate results. Now it’s time to pull together and organize all the data you’ve collected for the CHNA, documenting:

  • A definition of the community you serve; your hospital’s mission, vision and values and study area demographics
  • Methodology and sources of data
  • Community input, health status of the area, collaboration with other organizations
  • A prioritized list of significant community health needs with an evaluation of the impact of any actions taken since completion of the previous CHNA
  • Description of how to provide feedback to the facility

Be Prepared for an Audit

Lastly – and important to keep in mind – some hospitals that are required to conduct a CHNA are now being audited. This applies to small or rural hospitals as well as larger systems. Here are a few things to keep in mind that regulators are looking for:

  • Whether your CHNA prioritizes community needs
  • Which needs your hospital will address
  • If the full CHNA report is prominently posted on your hospital website with access from your homepage
  • Documentation that your CHNA has been adopted by your hospital board

Need More Information?

You can learn more about CHC’s Community Health Needs Assessment and Implementation Strategy services – even download our CHNA process document -- or reach out to us. We have completed CHNAs and Implementation Plans for more than 70 hospitals across many states – from community health centers and critical access hospitals to specialty hospitals and large multi‐hospital systems. We are here to help.

Tags: Affordable Care Act, Community Health Needs Assessment, Community Service

CHC in the Spotlight