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Advancing Community Hospitals



Operational Assessment


Our consulting organization’s operational assessment encompasses the review and assessment of strategy, operations, staffing, supply chain, revenue cycle, finance, medical staff issues and facility leadership. 


The process begins with an extensive review of data and documents, coupled with one-on-one interviews with individuals on the hospital’s board of directors, its management team and its medical staff.


Conducting both a desktop evaluation for the creation of our Operational Assessment Data Elements Workbook© and a multi-day, onsite assessment helps us obtain a comprehensive view of all existing business processes. As part of the process we also complete hospital benchmarking to compare hospital performance to similar hospitals across the nation.


The analysis identifies organizational vulnerabilities and establishes goals, which also helps to create productivity initiatives and improve hospital efficiency. Areas to be examined include:

  • Operations and Expense Management
  • Clinical Services
  • Medical Staff
  • Finance
  • Capital Issues
  • Business Development and Strategy

Notable Quotes:

CHC first conducted an intensive operations assessment and developed an action plan that quickly led to a $10 million gain. CHC then identified additional IT and supply chain savings totaling upwards of $15 million.

Gary Looper, President and CEO, Memorial Health System of East Texas

Advancing Community Hospitals