The internet and telecommunications services have become essential tools for healthcare providers. Telehealth services, in particular, allow for remote consultations, monitoring, and information exchange. While this technological transformation has revolutionized healthcare, it has also exposed a disparity in access, with many rural Americans still struggling to connect with healthcare providers due to the lack of broadband internet access. 

The Rural Healthcare Connectivity Gap

The digital divide in rural areas is a significant impediment to the delivery of quality healthcare. According to a report from Pew Charitable Trusts, approximately 30 percent of rural Americans lack access to broadband internet. This limitation hinders rural healthcare providers’ efforts to offer telehealth and other technology-powered healthcare services. Moreover, rural healthcare providers often face higher costs for internet and telecommunications services compared to their urban counterparts, compounding the challenge.

USAC: Bridging the Connectivity Gap

Fortunately, the Universal Service Administrative Company (USAC), a non-profit organization that oversees funding for the Federal Communications Commission (FCC), offers a lifeline by providing substantial funding to enhance broadband access in rural areas. USAC offers $10 billion in annual funding across four programs, including support for rural healthcare organizations.

Key Considerations for Securing USAC Funding

Securing USAC funding is a complex process that requires careful consideration and expertise. Here are some key considerations when seeking USAC funding:

• Understand Organizational Data Flow: Gain a comprehensive understanding of your organization’s operational and technical structure to ensure all data connections meet USAC’s eligibility requirements and identify any gaps or deficiencies in your communications model.
• Scrutinize Invoices: It’s essential to thoroughly analyze invoices from internet and telecommunication service providers to confirm the accuracy of charges and the usage of telecom and broadband connections.
• Data Retrieval Process: Develop a systematic process to store details of your organization’s broadband services, making it easier to retrieve information for future funding requests, audits, and service analysis.
• Seek Outside Expertise: Applying for USAC funding can be time-consuming and complex. Outsourcing this process to a reputable consultant can help healthcare providers navigate the program’s rules, requirements, and regulations, ensuring compliance and support during audits.

In an era where reliable internet and telecommunications services are vital for delivering high-quality healthcare, rural healthcare providers face unique challenges. USAC, with its substantial funding, is a lifeline for these providers.

By Whittney Walker, Vice President of Telecom Services November 14, 2023 Technology & Security