Hospital Culture

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Evaluating and Improving Your Hospital’s Culture

Organizational culture is made up of shared values, beliefs, traditions, attitudes and behaviors. All together, these cultural elements shape a hospital’s workplace environment and affect employee satisfaction and organizational success. Culture is pervasive and, like air, subject to quality changes that aren’t immediately apparent. Culture can become stale or even toxic. That’s why periodic cultural assessments are critical to your hospital’s health.

Cultural Assessment

One way healthcare leaders can gauge cultural health is by conducting informal walk-throughs, looking for cultural clues like that savvy job applicant. It is fairly easy...


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Rural Matters Podcast Features Karen Barber & Jim Kendrick

Rural Matters, a podcast featuring issues important to Rural America, recently spoke to Karen Barber, CEO of Yoakum Community Hospital, a 25-bed critical access hospital in Texas, and Jim Kendrick, president and CEO of Community Hospital Corporation, a non-profit whose mission for 22 years has been sustaining healthcare in rural markets.

Kendrick shared that it is often difficult to recruit enough physicians to serve the community. Barber explained that her facility recently had to close their labor and delivery department as a result of an aging population, low volume for deliveries,...


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Rural America Needs Critical Access Hospitals

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Rural America Needs Critical Access Hospitals

By guest author Paul Lee, Senior Partner & Founder, Strategic Health Care

National policy in support of rural healthcare has been lacking for more than a decade. Critical access hospitals (CAHs), in particular, are struggling due to inattention at the federal level.

While the Centers for Medicare and Medicaid Services (CMS) last month released its first strategy to improve healthcare in rural America, the eight-page document did not include specific policies. It states that CMS will “apply a rural lens to CMS programs and policies,” but whether this translates into...


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Top Concerns of Community Hospital CEOs

Asked to rank their most pressing concerns, most hospital CEOs and leaders put financial challenges at the top of the list, followed by governmental mandates and personnel shortages. In deeper discussions, though, it is clear that their most concerning issues intertwine in complex ways. While there are no simple solutions, this interconnection means that improvements in one area often bring about improvements in other areas. Faced with market- and reform-driven changes, wise leaders consider each challenge in its broader context for effective planning that takes all relevant factors into account.

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Hospital Business Planning Best Practices

Vital to an organization’s future, a business plan is a framework outlining the steps for financial and operational success. For many hospitals, this process has occurred at five-year intervals tied to strategic planning efforts. However, in today’s healthcare environment marked by ongoing industry, reimbursement, and market shifts, development of an annual business plan offers leaders a greater measure of security and flexibility to manage change.

Best practices for your hospital’s business planning include:

Align business planning efforts with strategic initiatives

Getting started, associate business planning efforts with strategic goals and...


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The Far-reaching Impact of Your Hospital’s Cost Report

Ever-expanding in complexity, cost reports influence current and future reimbursement levels for your hospital. Think of a cost report as an annual report with numbers instead of words. Far-reaching in scope, mistakes can result in lost revenue that may profoundly affect your hospital’s sustainability and ability to effectively serve patients.

The Center for Medicare and Medicaid Services (CMS) requires Medicare certified hospitals and other Medicare reimbursable provider facilities to file cost reports annually that identify the costs and charges related to facility Medicare reimbursable activities. Acting as annual reconciliations, these...


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Physician-Hospital Engagement and Alignment: Healthy Practices

Community hospitals can strengthen bonds with physicians through proactive engagement that is genuine and mutually beneficial. Foremost, it’s optimal to consider the physician point of view, from their clinical practice and other commitments, to perks that may drive growth strategies long-term for all parties.

When physicians understand how working together with the hospital can help them provide better care for their patients, it’s a win-win. Among the benefits cited by physicians and healthcare system leaders in a HealthLeaders survey on physician alignment, positive outcomes can be:

Greater confidence in hospital leadership...

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Turn Around Efforts Start with a Look at Operations

Hospital leaders may recognize the need for improvement but may not know where to turn. Even before a hospital shows signs of financial distress, the responsible action is to take a close look at areas of operations. Since operations span the entire hospital, a head-to-toe operational assessment may be warranted to fully address financial and performance issues.

Taking a thorough look at operations may seem daunting. Consider starting with an evaluation of outsourced contracts; some may have been in place for years and can be renegotiated or even eliminated. Below...


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Valuing Relationships through a Storm

Proud to serve residents of Beaumont, Texas and surrounding areas, Baptist Hospitals of Southeast Texas’ employees, physicians, and volunteers share a vibrant bond with our community — a heartfelt connection which became evident earlier this year in the face of Hurricane Harvey. Although hurricanes are not new to the city of Beaumont and surrounding communities on the Texas Gulf Coast, we won’t forget Harvey. We remember vividly the teamwork and community cooperation.

Hurricane Harvey roared ashore at the end of August 2017 becoming a tropical depression as it moved inland....


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How LTACHs Help Local Communities

A healthy culture, local relationships, and specialty services are a winning combination for Carolinas ContinueCARE Hospitals. These distinctions are the foundation for long-term acute care hospital (LTACH) success for us locally and can help other facilities as well. LTACHs support community hospitals by extending the continuum of care, reducing acute care length of stay, and providing the best possible setting for fragile patients with complex medical needs.

LTACHs bridge the gap to recovery for patients often following an ICU or traditional acute care hospital stay. After admission to one of...


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