Clinical Quality

CHC clinical quality services help hospitals improve the patient experience, streamline patient services and comply with accreditation and regulatory requirements. Our approach is collaborative and tailored to the specific needs of an organization. We offer clinical expertise in a variety of areas including regulatory compliance, nursing and quality assessment, and perioperative assessment.



Improve regulatory compliance through services such as mock survey preparation and staff education to improve processes and performance.

Improve patient experiences and hospital survey scores with Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey preparation.

Align fiscal and clinical quality needs, through processes such as an evaluation of case management programs.

Improve the performance of your Chief Nursing Officer (CNO) and Quality Manager performance through CHC orientation, training and resources for daily operations.

Set and meet staff productivity targets and establish the appropriate nursing model for the organization with CHC support.

Provide training for staff and nursing leadership regarding quality measures, staff relationships, physician interactions and leadership skills.

How Can a Perioperative Assessment Help My Hospital?

This comprehensive evaluation covers the patient surgical experience as well as benchmarking with best practices for efficiency standards, anesthesia services, growth opportunities, recruitment, inventory, survey preparation and perioperative leadership. 

“At CHC, we place high value on the ‘care’ in healthcare. Our common purpose is to provide safe and quality healthcare to patients.”

~Amy Boykin, CHC SVP Quality, Patient Safety and Care Management


Mock Surveys – A Best Practice

Hospital accreditation is considered a standard of excellence for safe, high-quality care. Accreditation helps organize and strengthen patient safety efforts, improves risk management and risk reduction, and provides deeming authority for Medicare certification.

Mock surveys are a best practice to keep hospitals in a “stay ready” mode for an actual survey from a state survey agency on behalf of the Centers for Medicare and Medicaid Services (CMS) or accrediting organizations such as The Joint Commission or the Center for Improvement in Healthcare Quality (CIHQ). The good news – proactive community...


We’re Here to Help

Learn out how an CHC can help your hospital improve its clinical performance.