Operational Assessment

The operational assessment process encompasses the review and assessment of strategy, operations, staffing, supply chain, revenue cycle, finance, medical staff issues and facility leadership. The process begins with an extensive review of data and documents, coupled with one-on-one interviews with individuals on the hospital’s board of directors, its management team, department directors and its medical staff.

Areas to be examined include:

  • Operations and Expense Management
  • Clinical Services
  • Medical Staff
  • Finance
  • Capital Issues
  • Business Development and Strategy



The process identifies opportunities to improve net revenue and cash collections while reducing expenses.

As part of the process, we also complete hospital benchmarking to compare hospital performance to similar hospitals across the nation.

The analysis identifies organizational vulnerabilities and establishes goals, which also helps to create productivity initiatives and improve hospital efficiency.

A desktop evaluation and onsite assessment help us obtain a comprehensive view of all existing business processes.

We Want to Hear from You

Contact us today to learn how an operational assessment can help your hospital improve its performance.

“CHC first conducted an intensive operations assessment and developed an action plan that quickly led to a $10 million gain. CHC then identified additional IT and supply chain savings totaling upwards of $15 million.”

~Gary Looper, President and CEO, Memorial Health System of East Texas

Case Studies

Planning for Uncertainty: Wills Memorial Hospital, Washington, GA

The Situation

Wills Memorial Hospital in Washington, Ga., found itself in the midst of a perfect storm five years ago, when events good and bad converged. The hospital had completed necessary renovations, including a new patient wing, but was left with a $13 million bond debt. This debt obligation combined with years of significant losses and new healthcare regulations left the hospital in a bad spot, says hospital CEO Tracie Haughey: “We knew we were sinking and needed help.” A comprehensive operational assessment by CHC Consulting and its accompanying action...



Turn Around Efforts Start with a Look at Operations

Hospital leaders may recognize the need for improvement but may not know where to turn. Even before a hospital shows signs of financial distress, the responsible action is to take a close look at areas of operations. Since operations span the entire hospital, a head-to-toe operational assessment may be warranted to fully address financial and performance issues.

Taking a thorough look at operations may seem daunting. Consider starting with an evaluation of outsourced contracts; some may have been in place for years and can be renegotiated or even eliminated. Below...